REFUND POLICY

Last updated: October 2025

We want you to be happy with every purchase you make at Mind the Net.
This Refund Policy explains when and how refunds may apply to our digital products and consulting services, and what to do if something doesn’t go as expected.

1. Digital Products (e-books, downloads, online access)

Because our digital products are delivered instantly, refunds are generally not available once the content has been accessed, downloaded, or made available.
This is standard practice for digital content and complies with European consumer law.

If you experience a technical issue — such as being unable to access or download your product — please contact us at hello@mindthenet.org.
We’ll do our best to restore access or provide a replacement file as soon as possible.

2. Consulting and Services

If you’ve booked a consulting session, you can cancel or reschedule up to 24 hours in advance for a full refund.
Cancellations made less than 24 hours before the session or missed appointments are non-refundable, as preparation and time are already reserved for you.

3. How Refunds Are Processed

When a refund is approved, it will be issued to your original payment method (e.g., credit card or bank account).
Please allow up to 7–10 business days for the amount to appear, depending on your bank or payment provider.

4. Contact Us

If you have any questions or believe you’re eligible for a refund, please get in touch:
Email: hello@mindthenet.org